Returns Information

When returning a product, please mail your package to the address below. Carefully pack your return items in a box large enough to accommodate all the items and include your original Invoice in the box and seal it tightly. Please allow 2 – 4 business days for processing after we have received your return. After processing, you will receive an email detailing your Return Information.

Impact Video
ATTN: Returns Dept
PO BOX 8112
Johannesburg 2000

  • Your Return Shipment must be shipped within 14 days of the day your order shipped (the “Ship Date” on your invoice).
  • You must fill out the Return Form in its entirety and include it with your Return..
  • Merchandise must be factory sealed to receive a refund.
  • Opened items cannot be returned unless DEFECTIVE.
  • Defective Items will be replaced with the same Item only. NO Refunds.
  • ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
  • We do NOT pay for postage on returns.
  • Shipping Charges are not Refundable.
  • International Customers are responsible for Duty Taxes and Shipping Charges if order is refused.
  • Promotional Items cannot be Returned for any reason, unless Defective.
  • Certain promotional sale items may be sold in sleeves without box art or cases. Those items are only eligible for Replacement; no Returns or Refunds.
  • If a package is returned to our facility without reason, we may contact you via e-mail to resolve the issue in a timely fashion.
  • DVD’s will not be refunded if not returned in the original packaging